Pso2 Privacy Policy – Malaysia User Data Protection
Your privacy is our priority. This page clearly explains how pso2 collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Last updated: January 2026
Information We Collect from You
When you register and use the pso2 platform, we collect several categories of information to ensure the services provided function properly and securely. The information collected includes:
- Account information: Full name, email address, phone number, date of birth, and identification details required at registration.
- Device and browser information: Device type, operating system, IP address, browser type, and language settings used to access the platform.
- Payment information: Transaction details in Malaysian Ringgit (MYR), including payment methods used such as bank transfers or e-wallets. Full account numbers are not stored directly in our systems.
- Cookies and tracking data: session information, user preferences and platform interaction data are collected through cookies and similar tracking technologies.
- Usage data: Pages visited, games played, session duration, and general usage patterns for the purpose of improving the user experience.
We only collect information necessary for platform operations and do not request irrelevant data.
How Your Information Is Used
Information collected by pso2 is used for the following purposes:
- Processing account registration and verifying user identity in line with compliance requirements.
- Processing deposits, withdrawals, and all financial transactions on the platform securely.
- Providing effective customer support and resolving disputes related to accounts or transactions.
- Sending important notifications related to your account, transactions, active promotions, and policy updates.
- Identifying and preventing fraud, money laundering and other unlawful activities on the platform.
- Analysing usage patterns to improve platform performance, user interface and overall experience.
- Complying with applicable legal and regulatory obligations in Malaysia.
We do not use your information for any purpose beyond the scope stated above without your consent.
Cookies & Tracking Technologies on the Platform
Pso2 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small data files stored on your device when you visit our platform.
We use three main types of cookies:
- Session cookies: Required to maintain your logged-in status during an active session and will be automatically deleted when you close your browser.
- Preference cookies: Stores your language settings and display preferences to ensure a consistent experience each time you access the platform.
- Analytics cookies: helps us understand how users interact with the platform so we can make relevant improvements.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the pso2 platform.
Data Storage, Security & Information Sharing
Storage & Security
All pso2 user data is stored using server infrastructure protected by industry-standard encryption. Access to user data is restricted to authorised personnel only, and all access is logged for internal audit purposes. We employ the latest security protocols to safeguard your information against unauthorised access, loss or disclosure.
User data is retained for as long as the account remains active and for any period required under Malaysian law. Upon account closure, data will be deleted or anonymised in accordance with our data retention policy.
Third-Party Sharing
Pso2 does not sell or rent users' personal information to third parties. We may share necessary information with payment service providers, technical service providers and regulatory authorities where required by law. All third parties working with us are required to adhere to equivalent data protection standards.
Your Rights as a pso2 User
As a pso2 platform user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: if any information in your account is inaccurate or outdated, you have the right to request a correction via your account settings or by contacting our support team.
- Right to Erasure: you may request the deletion of your account and personal information, subject to data retention obligations required by law.
- Right to Object: You have the right to object to the processing of your information for direct marketing purposes.
To exercise any of the above rights, please contact the pso2 support team through the help channels available on the platform. We will process your request within a reasonable timeframe.
Privacy Policy Updates
Pso2 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications. Users are advised to review this page periodically. Continued use of the platform after a policy update is published will be considered acceptance of the revised policy.
Still Have Questions About Your Privacy?
The pso2 support team is ready to help you understand how we protect your data. Reach us through the platform or visit our FAQ section for more information.